D-Dawgz Internship

Today, I spent the first part of the day typing SOPs on how to save bookmarks or favorites for a browser. Then I went on a ticket to fix a printer issue, which the issue was that they were not able to print, but that was because they were on the student network and not the faculty and staff network. After changing it, they were able to print. Then, to finish the day, I was enrolling more laptops into Intune.

Today, I spent the first part of the day listening in on a meeting about the meters for the HVAC system again. Then, after the meeting, I pushed one VLAN to two separate switches. Then we went to those switches and connected the CAT cables to the correct spots, labeling them accordingly. Then, to finish off the day, I listened in on two more meetings, one was about setting up hunt groups for the phone system, and the other was talking to a 3rd party about the configuration of a new firewall to be implemented. 

Today, I first replaced the dock that I checked last Friday, but I wanted to see how she used it with her device and to see if the error would come back up again while also updating the firmware. After doing these things, they didn't work, so I just swapped them out. Then, I went to a meeting about Windows 11 and the hurdles in migrating from Windows 10 to Windows 11. Then I went to figure out an issue with a mailbox not updating, and it is because the mailbox was using a cached mode, preventing it from updating automatically. Then, I spent the rest of the time imaging laptops.

This week was a pretty busy week, and good too. I got to mess with making VLANs on switches and pushing those VLANs to ports, which is always fun. I got to mess with Intune more and learn how it works. I helped resolve someone else's ticket, which was that a user's profile wasn't able to be built, but the reason I think this happened is because when user profiles are created on a machine, they have all of their documents loaded into that profile, which takes up space. So, to keep the storage controlled on publicly used devices within our organization, you occasionally have to go and delete users, which should be done through the settings. But, some people do not do that and instead go into the User's profile folder in the drive the OS is on and delete them that way, but if they log back in, the user's profile essentially becomes corrupt. So the fix for this was to just reimage because it is the fastest way to fix it and the least harmful way, to my knowledge. To wra...

Today, the first thing I did was go and look at a printer. The issue appears to be that the printer is constantly jamming, so we had to prepare a work order for Ricoh to come and service it because we have a repair contract with Ricoh for when this happens. Then I went to meet with a faculty member who had issues with their Microsoft Word app not opening files she had saved. The fix for this was to just update the machine's Microsoft Office apps. Then the rest of the day I spent moving inventory and organizing it in our storage room, and then taking and moving other inventory back to our workroom, and then organizing it there. And I also took apart a laptop that got dunked in salt water to see the damage done to it. The damage was pretty substantial; it was starting to corrode.

Today, I started off the day by performing a setup for a new staff member at SVC. Then, I finished the enrollment process of a MacBook in Jamf. Then, to finish off the day, I spent the rest of my time organizing the work room and reimaging laptops. It wasn't a very busy day.

Today, I first organized our Excel spreadsheet for switch management. Then, after lunch, I made VLANs and pushed them to the desired switches at our Whidbey Island campus, which required pushing trunks to them as well. Then, we zoomed into a meeting about the meters again, and it was really about them coordinating power shutoff and who needs to be there for when that happens. Then, after that, to finish the day, we went into the IDF after organizing and putting data in our Excel spreadsheet again to remove unused cables.

Today, the first thing I did at work was help a faculty member get sound out of the ceiling speakers. The solution was to select the headphone jack input on the PC. Then I set up a camera for a conference setting in the president's office. Then, to wrap up the day, I finished the enrollment process for a few machines enrolling in Intune, and finished one Mac enrollment within Jamf.

This week has been great. I was able to mess with some configs of switches to mainly condense switch ports, which included renaming ports and pushing certain VLANs to said ports on the switch. I have also been learning more about Intune, which is an interesting shift taking place because we have been using Configuration Manager up to this point. The reason I find it intriguing is that within the Config Manager environment, we separate staff and faculty from students. But now we are going to have it be one whole domain instead of separate within Intune. Which to me raises questions about policy configurations between a staff and student account, and how these will be organized to dictate which is which. I know this will help with overall management and won't have to perform as many reimages as previously, because doing that every quarter does put strain on the components themselves. Overall, I am excited to see what next week holds for me in my internship.

Today, I started out by visiting a faculty member getting a 403 error on their Mac with a certain website, but haven't been able to fix it because they have been having meetings all day, so I pushed it back into the queue of tickets. Then I went to try and figure out a setup for a camera and an HDMI cord running from the TV to the laptop, but the HDMI is too short, so we had to order another one that is 25 feet long. Then I spent the rest of the day imaging and enrolling tech workbench PCs into Intune.

Today, I spent the first half of my day imaging and enrolling 2 laptops into Intune that will be used as demos in our office. While it was running through the configurations, I was also doing the setups for them, which included monitor, keyboard, mouse, and Ethernet cable. After that I plugged in the laptops into one of the setups to verify it works. Then I spent the rest of the day cleaning up downstairs and reading through the SOP on using Intune.

Today, I spent the first part verifying which ports in other rooms were being used and which were not. Then I went into the IDF and started removing CAT cables from the switch to a patch panel that is not in use, based on the list I recorded. Then, to finish the day, I reconfigured ports in Putty so that we could move the CAT cable to a spot where the CAT cables could be more condensed, and create spare port modules within the switch. What I reconfigured was the name of the port and which VLAN is going to the port, so when we switch them, it maintains the functionality it had before the move.

Today, I spent the first part troubleshooting a printer issue. But it turns out it wasn't a printer issue but a user issue. They were trying to highlight a text on a document and print it from the web, but it did not work. Then I spent the rest of the day enrolling and imaging two machines into Intune.

This week was a really interesting week. I got my second glimpse into an MDM, which is Microsoft Intune, the first being Jamf. What I learned about how we are going to use it is basically this is the start for our migration to the cloud for faculty and students. The way we are going to use Intune is for setting policies, the apps to install upon enrollment, the management of user profiles for faculty and students, and switching from Software Center to the Company Portal for approved software. These are just some of the ways that Intune will be utilized that I see. I am sure there are other things I am missing, but these were the most obvious. I believe the way we use technology in this school is to benefit the students and the faculty and to keep their data safe and accessible. I hope to learn more next week on whatever this internship throws at me.

Today, I spent the first part reimaging laptops. Then I fixed a monitor issue that another tech couldn't. All it took to figure it out was to download a DisplayLink Manager for an Anker dock connecting to a Mac. Then I finished a reimage on a previously infected device after it was quarantined and cleaned. Then, to finish the day, I checked in on the person who reported the printer issue on Tuesday and verified they could print.

Today, I spent the first part packaging a printer into JAMF for our Mac-supported environment. Then I was taught some more about Intune and was also taught how to enroll devices into Intune and image them. Then I spent the rest of my day figuring out the printer issue from Tuesday, which appeared to be fixed after a power cycle of the printer. The problem was that the spool was having issues because my Mac couldn't print to it either, so I just reset it.

Today, I learned how to use Microsoft Intune to enroll our new machines and partially how to do it with older machines. I still need to learn the exact process because some TPMs are out of date and need to be updated. I will be learning more about it tomorrow as well. I also learned how to set policies for machines in the enrollment process within Intune. From my experience, there are a lot of changes when compared to AD, but it is not bad, just takes some getting used to.

Today, I spent the first part of it imaging laptops. Then I partially helped someone with a printer issue, I say partially because they were not able to stay and had to bring their laptop with them. I hope I can continue to help them on Thursday if nobody else can do so. Then I grabbed some carts and removed computer equipment from a Head Start faculty member's vehicle that needed to be removed from inventory. Then, to finish off the day, I ended up doing a setup for a new faculty member in Ford Hall.

     This week was overall good, it definitely had its slow times and fast times when working, which thinking about makes me come back to what I said last week, to the effect of controlled chaos is what this job can be. Sometimes you feel like everything is breaking and you can't catch your breath, and other times it feels like you are watching paint dry. I hope next week is a bit busier than this week.

Today was a slow day. I started off by finishing some reimages that I started yesterday at the end of the day. Then, I spent some time organizing cables and cleaning the workroom. Then, to finish off the day after lunch, I went to fix a document camera issue and deliver some electronics to people.

Today, I started by fixing a machine's power supply that a previous tech didn't have enough time to replace. After that, it could get reimaged and worked because before it was not even POSTing. Then I finished up a reimage in Ford Hall. And now it has Excel working again, before it was a license issue, but it was easier and faster to reimage it since it was towards the end of the day on Tuesday. After that, for the rest of the day, I was having difficulty with another machine imaging because it was super slow when connecting to the PXE server but noticed the machine's time was off so after changing that it appeared to be connecting and downloading faster but I will have to see tomorrow if it errored out or not.