Week 5 Reflection

    This week started as a busy week and progressively got less busy, but it was still good. I feel like I was learning a lot, like making a virtual switch with Hyper-V to be able to access network switches, to check for VoIP phones on the switches in the network. I also learned you have to have patience and persistence with some tickets, like a ticket involving someone saving their shortcuts on their old device on a thumb drive and putting it on their new device, which didn't work because there is no reference for the files. Anyways, it has been tricky trying to get a hold of them to set up a time to resolve this, but sometimes you just have to be patient and persistent because sometimes they forget the issue. After all, they are also trying to perform their own job functions. All in all, I am excited for my internship next week.

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